At ZENYX, we are committed to protecting the privacy and personal information of our customers. This policy explains how we collect, use, and safeguard your data when you interact with our website or purchase from us.

Information We Collect

• Full name, email address, phone number, and delivery address provided during checkout
• Payment information (processed securely — we do not store card details)
• Browsing behavior, device type, and IP address via cookies and analytics tools
• Purchase history and product preferences
• Communications you send to our support team

How We Use Your Data

• To process and deliver your orders
• To send order confirmations, shipping updates, and receipts
• To improve our website and product offerings
• To show you relevant advertisements via Meta (Facebook/Instagram) Ads
• To analyze purchasing trends and customer behavior

Data Sharing

We do not sell your personal information. We may share data with trusted third parties only to fulfill your order, including payment processors and delivery services. All third parties are bound by confidentiality agreements.

Data Security

We use SSL encryption and industry-standard security measures to protect your data. However, no online transmission is 100% secure, and we encourage you to use strong passwords on your account.

Your Rights

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise your rights, email us at: mahidehassanmiraj@gmail.com

ZENYX stands behind the quality of every product we offer. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

• Items must be returned within 7 days of delivery
• Products must be unused, unwashed, and in original packaging with all tags attached
• Sale or discounted items are not eligible for return unless defective
• Customized or made-to-order items cannot be returned

Reason	Eligible?	Resolution
Wrong item delivered	✓ Yes	Free replacement or full refund
Defective / damaged product	✓ Yes	Free replacement or full refund
Change of mind	✓ Yes (unused)	Exchange or store credit
Size issue	✓ Yes	Exchange for correct size
Used / washed item	✗ No	Not accepted

How to Initiate a Return

• Contact us via Facebook Page or WhatsApp within 7 days of receiving your order
• Provide your order number and photos of the item
• Our team will confirm eligibility and provide return instructions
• Once the returned item is received and inspected, refunds are processed within 3–5 business days

By accessing or purchasing from ZENYX (zenyx-halalebazar.shop), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. Products & Pricing

• All prices are listed in Bangladeshi Taka (BDT) and include applicable taxes
• We reserve the right to change prices without prior notice
• Product images are for illustrative purposes; slight color variations may occur due to screen settings
• In the event of a pricing error, we will contact you before processing your order

2. Orders & Payment

• Orders are confirmed only after successful payment or cash-on-delivery confirmation
• We reserve the right to cancel orders suspected of fraud or abuse
• Accepted payment methods: bKash, Nagad, credit/debit cards, and cash on delivery

3. Delivery

• Delivery within Dhaka: 1–3 business days
• Delivery outside Dhaka: 3–7 business days
• Delivery timelines are estimates and may vary due to courier conditions
• ZENYX is not responsible for delays caused by courier services after dispatch

4. Intellectual Property

All content on this website — including logos, images, text, and design — is the exclusive property of ZENYX. Unauthorized use, reproduction, or distribution is strictly prohibited.

5. Limitation of Liability

ZENYX shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the value of the order placed.

6. Governing Law

These terms are governed by the laws of the People's Republic of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

7. Changes to Terms

We reserve the right to update these terms at any time. Continued use of our website after changes constitutes acceptance of the updated terms.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used. This policy explains what cookies we use and why.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and actions over time.

Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential	Required for checkout, cart, and login functionality	No — site won't function
Analytics	Google Analytics — tracks visitor behavior anonymously	Yes
Marketing	Meta Pixel — tracks conversions for Facebook/Instagram Ads	Yes
Preferences	Remembers language, currency, and session preferences	Yes

Meta Pixel Cookies

We use the Meta Pixel on our website to measure the effectiveness of our advertising campaigns on Facebook and Instagram. The Pixel may set cookies to track actions you take on our site (such as viewing a product or completing a purchase) and associate them with your Facebook account for ad targeting purposes.

Third-Party Cookies

• Meta Platforms (Facebook/Instagram) — Ad tracking & retargeting
• Google Analytics — Website traffic analysis
• WooCommerce / WordPress — Essential session & cart cookies
• Cloudflare — Security & performance cookies

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies or adjusting your browser settings.